Rohit Pandit

About Rohit Pandit

With over a decade of experience in service delivery operations, project management, and network analytics, I\'ve led diverse teams to achieve project objectives and surpass business deliverables. Currently with Accenture as a Service Delivery Ops Specialist, I\'ve honed my expertise in: Project Leadership: Orchestrating and leading teams to meet project objectives and business goals. Client Interface: Serving as a single point of contact for client support and fostering robust relationships. Resource & Performance Management: Efficiently managing teams, conducting performance reviews, and aligning resources with business needs. Strategic Planning: Prioritizing and executing activities in line with business requirements. Process Optimization: Identifying and implementing process improvements and automation opportunities for enhanced efficiency. Noteworthy accomplishments include: Successfully transitioning a significant business process/project from an onshore client to our Mumbai office, leading a team in end-to-end processes, documentation, training, and stabilization without escalations. Overcoming challenges during the COVID-19 pandemic by remotely transitioning a critical scope and maintaining operations with a US-based client. Key Skills:* Leadership * Project Planning & Management * Performance Review & Resource Management * Client Services * Process Improvement & Optimization I hold certifications in Lean Six Sigma (Green and White Belt) and earned a Master\'s degree in GIS and Remote Sensing from Savitribai Phule Pune University. I\'m passionate about leveraging my expertise to drive innovation, optimize processes, and deliver exceptional results in a dynamic, client-centric environment. Let\'s connect and explore opportunities to collaborate on impactful projects.

Experience

1. Service Delivery Ops Specialist

   Accenture

   Mar 2015 — Present · Navi Mumbai, IN

   Lead Project teams to accomplish Project objectives and business deliverables* Serve as a Single Point of Contact/interface for supporting Client.* Team / Resource management along with performance review.* Prioritizing activities as per business requirements.* Project planning, tracking and Implementation of project plans with deadlines.* Define RCA for the reported problems on the basis of criticality.* SLA /KPI tracking and preparing monthly / Weekly governance deck’s for client* Driving team engagement activities within team.* Identification of process improvement / automation opportunities to optimize process.

Education

• Savitribai Phule Pune University

  Master's degree, GIS and Remote Sensing

  2007 — 2009