Rohit Pandey
Engagement Manager | Technical Project Manager | ITSM Leader | Support Manager | Expert in Service Delivery Management, Incident & Problem Management, and Performance Optimization | Client Satisfaction
- Role
- Manager Project Management at Capgemini Engineering
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Pandey
Senior Technical Project Manager with 15+ years of experience leading enterprise program…
Experience
Manager Project Management
Apr 2022 — Present · Gurugram, IN
Delivered multiple client projects with 100% on-time completion aligned to SOW and SLA commitments, achieving consistent client satisfaction.* Maintained governance artifacts including Risk Registers, RAID logs, and OKR dashboards to track and mitigate project risks.* Improved SLA compliance from 90% to 98% through structured governance dashboards and proactive service reviews.* Chaired Change Advisory Board (CAB) meetings ensuring seamless change execution with minimal risk and business disruption.* Facilitated Agile SAFE rituals (planning, retrospectives, daily stand-ups) to enhance team velocity and delivery predictability.* Directed Incident & Problem Management, reducing recurrence by 20% and improving service reliability.* Collaborated with stakeholders and vendors to align on project objectives, drive process improvements, and deliver customer success outcomes.
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