Rohit Naik
- Role
- Associate Director - Managed Services at Sprinklr
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rohit Naik
I am a results-driven program and product leader with 8+ years of experience in SaaS…
Experience
Associate Director - Managed Services
Jun 2024 — Present
Led omni-channel SaaS transformation for one of largest Indian Bank (40M+ monthly transactions) across Voice, Email, WhatsApp, Social & SMS.Built AI-powered workflows (smart assists, sentiment-based routing, email auto-classification) saving 10K+ man-hours annually.Generated ₹100Cr+ new business impact via IVR-led journeys (loans, FDs, credit cards).Delivered $2M cost optimization and secured $3M+ in renewals/upsells through innovation and CX improvements.Established Center of Excellence to standardize delivery frameworks, governance, and best practices.
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