Rohit M

About Rohit M

I’m a ServiceNow Business Analyst with 5+ years of experience working on enterprise platforms where strategy, governance, and execution intersect.My core strength lies in driving outcomes across Strategic Portfolio Management (SPM/ITBM), HR Service Delivery (HRSD), and risk-aware workflows, built on a strong ITSM foundation. I work closely with business, PMO, audit, HR, and technology stakeholders to ensure demand is prioritized correctly, risks are understood early, and platforms scale sustainably.Across Deloitte, KPMG, and Unisys, I’ve supported global, multi-entity organizations by translating complex business and regulatory needs into structured ServiceNow solutions — from demand intake and portfolio governance to HR workflows, access controls, and compliance-driven processes.I’m particularly interested in roles where a BA is not just gathering requirements, but shaping how organizations allocate capacity, manage risk, and make informed decisions using platform data. I’m comfortable operating in Agile and SAFe environments, leading workshops, governing backlogs, owning UAT, and partnering closely with engineering teams to deliver scalable, high-quality outcomes.Known for clear communication, fast adaptability, and a strong sense of ownership, I focus on building platform capabilities that create long-term business value, not just short-term delivery wins.Certifications:ServiceNow CSA, CIS-ITSM, CIS-SPM | SAFe PO/PM | Salesforce Certified Associate | Microsoft PL-300, PL-900, AZ-900, MS-900, AI-900Views expressed are personal.

Experience

1. Senior Business Analyst

   Unisys

   Jul 2025 — Present · Bengaluru, IN

   Act as the primary business-facing owner for enterprise ServiceNow platforms, ensuring alignment between business priorities, platform capabilities, and delivery execution across multiple subsidiaries.•Drive governance-led improvements across ITSM and ITOM workflows by standardizing intake, approvals, and fulfillment models, resulting in measurable improvements in service efficiency and predictability.•Partner with engineering, QA, and platform teams to deliver scalable, reusable solutions aligned with long-term platform strategy rather than point fixes.•Continuously identify automation and optimization opportunities to reduce manual effort, improve service quality, and enhance stakeholder experience.

Education

• KIIT - Kalinga Institute of Industrial Technology

  BTech - Bachelor of Technology, Electronics and Telecommunications