Rohit Mistry

Head of Digital Home Sales Technology @EE

London, GB

I collaborated with business partners and vendors to innovate digital experiences, resulting in improved lead conversion and value delivery. By fostering a culture of continuous improvement, I drove enhancements in operational efficiency and service quality. Additionally, I oversaw the integration of new technologies, such as AI and machine learning, to optimize sales processes and customer interactions.Specifically, I led the development and launch of the first-ever simplified full EE Home sales journeys on Web and App, expanding accessibility and usability for customers. Furthermore, I established and grew an engineering hub in Bengaluru, India, enhancing market presence and software quality. I also developed an engineering organization adept at rapid rollouts across multiple squads using Agile and Waterfall methodologies, ensuring agility and adaptability in our operations.Moreover, I implemented comprehensive automation and monitoring services, ensuring superior quality and customer satisfaction. These efforts have been instrumental in driving digital innovation and achieving business objectives.

Reading University

BSc