Rohit Kumar Singh
Operations & Management at PW |IIM Ahmadabad| Ex Embibe| |Content Creator| Entrepreneur |
- Role
- Senior Associate at PW (PhysicsWallah)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rohit Kumar Singh
Experienced in education and management, I specialize in developing strategies to enhance…
Experience
Senior Associate
Dec 2024 — Present · Noida, IN
Managed end-to-end academic operations for paid and YouTube batches, ensuring smooth execution of both live and recorded sessions-Monitored student engagement, attendance, NPS, feedback, and batch ratings, driving continuous improvement in quality-Handled escalations, issue resolution, and RCA reporting to minimise disruptions and enhance student satisfaction-Coordinated with faculties, studio teams, and BMs for class scheduling, rescheduling, cancellations, and planner alignment-Ensured timely communication and notification updates to students for maximum engagement-Analysed KPI metrics and sentiment analysis to track performance and implement improvement strategies-Drove quality control (QC) for content delivery, ensuring compliance with standards and SOPs-Collaborated cross-functionally to support YouTube marathons, paid batch completions, and planner revisions within deadlines.Key Achievements-Successfully improved batch NPS and ratings through proactive monitoring and corrective actions-Reduced escalations by ensuring timely communication and preventive planning-Maintained high student satisfaction by aligning academic delivery with planned timelines.
Education
Skill-Lync
Master in Hybrid Electric Vehicle Design and Analysis
2022 — 2023
Indian Institute of Management Ahmedabad
Pre MBA
2023 — 2024
SHSS
Matric
2008 — 2010
Udai Pratap Autonomous College - India
Schooling
2011 — 2013
Shaheed Bhagat Singh State Technical Campus
Bachelor of Technology - B.Tech
2015 — 2019
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