Rohit Kumar Shukla

Experience

1. Manager

   Eternal

   Sep 2024 — Present · Gurugram, IN

   Restaurant partners and delivery personnel to ensure smooth and efficient day-to-day operations.Oversee field operations, ensuring that oll delivery processes nun smoothly, on time, and in alignment with Zomato\'s standards.Manage the performance and motivation of delivery partners (DPS), swiftly addressing operational challenges to ensure top-notch service,Collaborate with restaurant partners to educate them on best practices, ensure timely order processing, and maintain high-quality standards for a customer-centric experience.Use dato-driven insights to monitor field performance, improve operational processes, and meet key KPIs and SLAs efficientlyGather on-ground insights and proactively recommend real-time product improvementsto ensure Zomato consistently delivers exceptional service and maintains the highest quality standardsCreate field strategies to solve operational bottlenecks at pick-up or drop-off hotspots, ambancing efficiency.Expand EV infrastructure to support the goal of \"Complete Electric Deliveries by 2030 Proactively resolve delivery-related issues, always keeping customer satisfaction at the forefront.Experience working with diverse teams, including restaurants, delivery partners, and cross-functional departments, to drive operational success.Ability to handle multiple tasks and adjust to dynamic work environments while maintaining professionalism.Passion for driving sustainability initiatives, including deploying EV infrastructure and expanding the EV fleet.

Education

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor of Arts - BA, Political Science and Government