Rohit Kumar Jha
IT Support Specialist | Over 3 Years of experience |Troubleshooting | US Healthcare | Streamlining your Tech Life
- Role
- Administrator L2 at Wipro
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Rohit Kumar Jha
As a skilled IT support analyst, I\'m looking for a welcoming workplace where I can freely…
Experience
Administrator L2
Apr 2025 — Present · Kolkata, IN
Client : NOVANT HEALTHProviding Level 2 technical support to end users for the healthcare client, Novant Health, with high user satisfaction.Handling escalations from L1 service desk, including system access issues, application support (e.g, EHR systems like Epic/Cerner if applicable), VPN troubleshooting, and Active Directory tasks.Managing user accounts, group policies, and password resets via Active Directory.Using ticketing systems (ServiceNow, Remedy, etc.) to log, update, and resolve incidents within SLA.Supporting hardware and software issues for clinical and non-clinical staff in a high-availability healthcare environment with high user\'s satisfaction score.Coordinating with backend teams (network, server, application) for issue resolution and escalation.Creating knowledge base articles and process documentation for common incidents.Ensuring compliance with HIPAA guidelines and internal IT policies.
Education
Bengal Institute Of Technology
Bachelor of Technology - BTech
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