Rohit Kumar

About Rohit Kumar

Results-driven Reservation Specialist with a proven track record of optimizing revenue and delivering exceptional guest experiences. Adept at monitoring and coordinating reservations from multiple sources, ensuring accurate room inventory, and coordinating with sales and hotel teams for group bookings. Resolves guest queries promptly and performs daily reservation tasks with meticulous attention to detail. Skilled in revenue management, rate fluctuation analysis, and payment allocation. Maintains up-to-date knowledge of hotel accommodations and services, excelling in guest service and problem resolution. Strong proficiency in PMS systems (Opera, Rezlynx), MS Office, and OTA platforms (Booking.com, Expedia). Recognized for outstanding hospitality and awarded certificates for guest satisfaction and operational excellence. Bachelor\'s degree in Hospitality and Hotel Administration.

Experience

1. Reservations Specialist

   AG HOTELS GROUP

   Jul 2022 — Present · GB

   Reservation Specialist Responsibilities:\\\\n1. Monitored and managed reservations from various sources for all hotels.\\\\n2. Ensured accuracy of rates, inclusions, and room inventory across properties.\\\\n3. Tracked FIT (Free Independent Traveler) and Group reservations efficiently.\\\\n4. Coordinated with sales and hotel teams to facilitate smooth guest movements.\\\\n5. Resolved guest queries promptly and provided excellent customer service.\\\\n6. Handled no-shows, managed STR (Sell Through Rate), and processed new reservations.\\\\n7. Managed allowances and cancellations for reservations.\\\\n8. Actively engaged in weekly revenue management and rate fluctuation discussions with hotel managers.\\\\n9. Maintained accurate guest account details and responded to customer inquiries.\\\\n10. Stayed updated on hotel accommodations, services, and area attractions.\\\\n\\\\nAdditional Responsibilities for Group Bookings:\\\\n1. Maintained a Group Arrival Tracker for effective planning.\\\\n2. Facilitated weekly payment allocation for group bookings.\\\\n3. Addressed finance discrepancies related to group and corporate reservations.\\\\n4. Ensured accurate and timely payment processing.\\\\n\\\\nRevenue Management Focus:\\\\n1. Prepared daily Pick-Up Reports for all hotels.\\\\n2. Optimized rates based on local events and room pick-up for the next 90 days.\\\\n3. Generated group sales and event leads through effective communication.\\\\n4. Supported the sales team in achieving monthly budgets.\\\\n5. Fostered strong relationships with travel agents and corporate clients.\\\\n6. Ensured smooth and productive partnerships with account managers.\\\\n7. Handled weekly finance discrepancies related to group and corporate bookings.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Institute of Hotel Management Faridabad

  B.Sc in hospitality and hotel administration

  2014 — 2017