Rohit Kumar
Travel Specialist @Gate 1 Travel
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WORK HISTORY
Travel Specialist @Gate 1 Travel
Faridabad, IN
Facilitated end-to-end travel arrangements for bothbusiness and leisure clients over a 12-year tenure as aProfessional Travel Consultant.Assessed customer requirements and preferences,including schedules and budgets, to provide tailoredtravel solutions.Issued, reissued, and managed ticket cancellationsand refunds, ensuring accuracy and timeliness inprocessing.Managed schedule changes and promptly madealternative booking arrangements to accommodateany unexpected adjustments before or during trips.Expertly handled complaints and resolution related tovoluntary and involuntary changes, maintaining ahigh level of customer satisfaction.
EDUCATION
Central Board of Secondary Education (CBSE)
Bachelor of Applied Science - BASc, Information Technology
Punjab Technical University
Bachelor of Science - BS, Information Technology
ABOUT ROHIT KUMAR
Experienced Travel Specialist with a proven track record of success in sales and customer relations.Adept at building strong client relationships and delivering exceptional service. Skilled recommending tailored travel solutions to meet individual needs. Excels in communication, problem-solving, and ensuring client satisfaction throughout the travel experience.
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