Rohit Kumar

About Rohit Kumar

Experienced Salesforce Developer and Technical Support Specialist with over 5 years of expertise in designing, developing, and troubleshooting Salesforce solutions. Proficient in Apex, Lightning Web Components (LWC), Triggers, Flows, SOQL, SOSL, and Test Classes, with a good understanding of Salesforce integrations using SOAP & REST APIs.Skilled in Commerce Cloud and Sales Cloud, with hands-on experience in B2B & D2C Commerce, Salesforce Order Management, and Omnichannel Inventory.

Experience

1. Senior Success Engineer

   Salesforce

   Oct 2022 — Present · Hyderabad, IN

   Responsible for providing end-to-end support to Commerce Cloud Signature customers across all commerce products, including B2B & D2C Commerce, Salesforce Order Management, Omnichannel Inventory, and B2C Commerce to prevent revenue impact and business continuity. Key responsibilities include:Store Setup & Configuration – Assisting customers in setting up and managing their online stores.Product & Pricing Management – Supporting product catalog setup, pricing strategies, and updates.Checkout Customization – Troubleshooting and implementing tailored checkout experiences.Search Indexing & Optimization – Ensuring efficient product search and indexing.Promotion & Discount Management – Configuring and managing promotions for optimized sales.API & Integration Support – Assisting with Connect APIs, shipping, and tax integration.Customization & Go-Live Support – Helping customers with their customizations and ensuring smooth go-live transitions.Incident & Critical Issue Resolution – Addressing Sev 1 and other critical issues to prevent revenue impact and ensure business continuity.Committed to delivering proactive and high-quality support, resolving complex issues efficiently to enhance customer satisfaction and drive seamless commerce experience

Education

• Guru Gobind Singh Indraprastha University

  Bachelor of Technology, Electronics and Communications Engineering

  2015 — 2019