Rohit Kumar

Service Operation Expert-analytics @Sandoz

North Rhine-Westphalia, DE

Technology Delivery & Operational Support:Led the end-to-end monitoring and operational support for analytics applications, ensuring seamless performance during the organizational transition from Novartis to Sandoz.• Solution Design & Architecture:Planned, defined, and developed high-level designs for analytics solutions, ensuring alignment with enterprise architecture standards and driving scalable, reusable, and configurable solutions.• Cross-Functional Collaboration:Collaborated with Enterprise Architects and cross-functional teams to troubleshoot, resolve technical issues, and ensure timely delivery while minimizing downtime and service disruptions.• Strategic Technology Planning:Provided strategic insights and technical expertise to support the scalability and evolution of analytics applications, ensuring continuous alignment with business goals.• Vendor Management & Quality Assurance:Oversaw technical support vendors, ensuring timely delivery of tasks with high-quality outcomes and adherence to service-level agreements (SLAs).• Process Optimization & Best Practices:Implemented best practices for application monitoring, incident management, and quality control, enhancing operational excellence and ensuring adherence to security and compliance policies.• Project Management Support:Supported project managers in developing solution roadmaps, evaluating change vs. run decisions, and ensuring the on-time, within-budget, and compliant delivery of projects.• User-Centric Solution Delivery:Ensured an optimal user experience by integrating user feedback into solution designs and enhancing the accessibility and efficiency of analytics platforms.• Operational Governance & Risk Management:Managed incidents, service requests, and stakeholder communications through ServiceNow, ensuring transparent reporting, operational stability, and effective risk management.

Shri DaulatRam Public Sr. Sec. School

Higer Secondary schooling , Science

Rajasthan Technical University

Bachelor of Technology (B.Tech.), Computer Science and Engineering