Rohit Kumar

Professional Services Consultant @ePS (eProductivity Software)

Bengaluru, IN

Worked closely with clients to configure ERP software (Corrugated Suite) based ontheir specific needs.• Delivered hands-on training—both on-site and remotely—to help users understandand confidently use the software.• Provided short-term support at customer locations, ensuring smooth project executionand high client satisfaction.• Helped deliver ERP projects on time and consistently, contributing to improvement inproject completion rates.• Assigned tasks and managed team schedules to keep projects on track and runningefficiently.• Kept a close eye on project timelines and goals resulting in time and cost savingsacross multiple projects.• Reviewed client workflows to find improvement areas and worked with teams tocreate practical solutions.• Collected new ERP feature requests from clients and shared them with internal teamsto ensure smooth updates.• Took part in user testing for new ERP releases to ensure everything worked properlybefore going live.• Submitted and managed JIRA tickets to support ERP enhancements and continuousimprovements.• Recreated and documented issues reported by clients, then worked with internalteams to resolve them quickly.• Handled support tickets through Salesforce, resolving issues promptly and keepingcustomer satisfaction high.• Worked with different departments to turn customer needs into real, effective solution

SYMBIOSIS International University, Pune

Master of Business Administration - MBA

Guru Jambeshwar University

Bachelor of Technology (B.Tech.)