Rohit Kumar

Senior Manager Field Operations @Indofast Energy

Gurugram, IN

Aftersales Service Operation 18yr+MBAEV, Li-ion & Lead Acid battery,Channel Service/C & Fs/emobility MaaS-BaaS-DCO, EV Breakdown/Workshop/Spare parts/inventory mgt/KRA/KPI/SLA/TAT/Reviews/Cost/Policy & Strategy,Process/AMC/Revenue/Market visits/CSAT.Expert in Aftersales service operations for OEM and channel sales/ Service distributor & dealers.Market visits, product failure analysis, feedback working till plant level.Plan strategy of product warranty norms, policy, process simplification.Revival process of scrap BPs for utilization.Inventory Management, spare parts and revived spares in effective way to reuse and reduce the cost and increase the revenue. Maintain spare parts used in vehicle under maintenance as warranty norms in replacement FOC and fresh.Lead workshops to repair/ maintenance vehicles model as MaaS, BaaS and DCO (e-bike 2W, Loader L5 and E-rickshaw).Inventory audit and reconciliations on monthly, Quarterly basis.BPs recovery & recalled from inactive vehicles. FIR of theft asset & Supurdaari.Handling team in effective way to increase productivity and service stats. KRA & KPIs alignment with team to do work effectively for measurement of performance. Reviews, Trainings Reward and Award activities for motivation.