Rohit Kumar
Senior Process Manager | Voice Ops & Automation Leader | BPO/KPO Strategy | Client-Facing | Driving WBR/QBR Insights & Scalable Team Performance
- Role
- Senior Process Manager at eClerx
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Rohit Kumar
Customer Success and Operations leader with experience across service delivery, client…
Experience
Senior Process Manager
May 2025 — Present · Chandigarh, IN
At eClerx, I am part of a high-performing team driving operational excellence and delivering strategic solutions to global clients. With a focus on process optimization, digital transformation, and stakeholder management, I lead initiatives that enhance productivity, reduce costs, and elevate client satisfaction.Leveraging over a decade of experience in IT project management and client delivery (including prior leadership roles at Tech Mahindra), I bring a blend of technical insight and business acumen. My core responsibilities include end-to-end process ownership, team leadership, performance analytics, and close coordination with cross-functional teams to ensure delivery excellence. Key Focus Areas: • Process Transformation & Operational Excellence • IT Service Management & Project Delivery • Client Interaction & Relationship Management • Team Building & Resource Optimization • Quality Control & Compliance AdherenceI am passionate about continuous improvement and empowering teams to exceed expectations. At eClerx, I aim to contribute meaningfully to our growth journey while ensuring world-class service delivery to our clients.Let’s connect if you’re interested in IT operations, process excellence, or strategic outsourcing solutions.
Education
Dayananda Sagar College of Arts, Science & commerce College
Master of Business Administration (MBA), Marketing
2014 — 2016
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