Rohit Kanojia

Senior Operations Associate @Hargreaves Lansdown

City Of Bristol, GB

Hargreaves Lansdown is UK’s number one platform for private investors, offering products/platform for ISAs, pensions, savings and investments.As a Helpdesk Consultant, I efficiently resolve client queries while collaborating with internal stakeholders for effective issue resolution. With a strong commitment to supporting the firm\'s risk management culture and control activities, I bring a blend of communication skills, problem-solving abilities, and a keen eye for detail to ensure seamless client experiences and operational excellence.Responsibilities: Streamlined cross-functional workflows and introduced process enhancements, improving issue resolution time by 25% and compliance accuracy by 15%. Collaborated with legal and compliance teams to strengthen data governance and operational controls supporting regulatory readiness. Designed and implemented escalation frameworks, improving interdepartmental communication and client service efficiency. Partnered with management to identify automation opportunities within client operations, enhancing process scalability and risk management.