Rohit K Solanki
Manage Operations|Ex- Cogent|Tech Mahindra|Vertex| EXL
- Role
- Service Delivery Manager at ICCS DigX
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rohit K Solanki
Experienced Manager / Assistant Operations Manager with a demonstrated history of working…
Experience
Service Delivery Manager
Apr 2025 — Present
Leading operations with a team of 250+ FTEs, ensuring delivery excellence, customer satisfaction, and sustainable performance growth. Responsible for driving CSAT, quality, and operational KPIs through strong people leadership, process optimization, and stakeholder alignment.Managing large-scale operations with a focus on SLA adherence, productivity, and efficiency.Driving CSAT improvement through root cause analysis, feedback loops, and quality audits.Leading performance management frameworks that uplift AHT, FTR, and overall service delivery.Mentoring and coaching teams to build a high-performance culture while reducing attrition.Partnering with clients and leadership to ensure seamless communication and business alignment.Championing continuous improvement & innovation to optimize workflows and enhance customer experience.
Education
C.S.J.M.U. KANPUR
Graduate
2006 — 2010
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