Rohit Jain

About Rohit Jain

With a robust foundation across operational, strategic, and presales dimensions of service management, I bring extensive expertise in designing, implementing, and optimizing IT service delivery across complex, multi-vendor ecosystems. My experience spans leading industry frameworks—ITIL, COBIT, ISO/IEC and SIAM—enabling me to evaluate service landscapes, identify transformation opportunities, and architect integrated solutions that align tightly with organizational goals.Specializing in ServiceNow ITSM, I have worked across assessment, solutioning, and presales cycles to shape scalable ITSM roadmaps and workflows. I partner closely with customers to understand their current-state processes, pain points, and future-state aspirations, translating them into high-impact ServiceNow-enabled solutions. My presales contributions include crafting winning proposals, delivering value-driven demonstrations, building tailored solution artifacts, and ensuring a strong alignment between client needs and platform capabilities.Throughout my career, I’ve led cross-functional teams through the entire service management lifecycle—from initial assessments and architecture design to deployment oversight and post-go-live optimization. I excel at simplifying complex service constructs into actionable insights, strengthening stakeholder buy-in, and driving continuous improvement across service delivery.I am passionate about delivering measurable business value through structured processes, innovative technology adoption, and a customer-centric approach that enhances service experience and operational excellence.

Experience

1. Pre Sales Lead

   Zensar Technologies

   Sep 2024 — Present · Pune, IN

   I specialize in shaping and delivering IT Service Management, ServiceNow ITSM, and SIAM solutions that align with client needs and business goals. My role involves working closely with sales and delivery teams to respond to RFPs, RFIs, and RFQs, where I take complete ownership of the service management, ServiceNow solutioning, and integration architecture. I ensure every aspect—from process strategy and framework alignment to platform capabilities, tooling choices, and operational models—is clearly defined to support accurate cost estimation, effort planning, and successful execution.In the ServiceNow presales space, I collaborate with prospective clients to assess their current service landscape, identify gaps, and propose value-driven, platform-enabled ITSM solutions. I lead tailored product demos, walk-throughs of ServiceNow workflows, and solution storytelling that translate platform features into concrete business value. Additionally, I contribute to proposal development through detailed documentation, platform architecture diagrams, licensing considerations, integration design, pricing models, and effort estimates.My approach blends deep technical understanding of ServiceNow ITSM with a consultative mindset. I have consistently helped clients enhance service delivery by designing scalable operating models, defining transition and operational strategies, and enabling seamless integration across multi-vendor and multi-domain environments. Throughout the bid cycle, I remain focused on crafting solutions that are technically feasible, commercially sound, and capable of delivering measurable value to both the client and the organization.

Education

• ITIL

  Expert

  2019 — 2019

• Mahakal Institute of Tech, Ujjain RGPV University

  Bachelor of Engineering

• CBSE

  Higher Secondary; 12th; 10th

Skills

• Java
• Javascript
• Sql