Rohit Jain

About Rohit Jain

I am a dynamic and result oriented leader with more than 20 years of experience ranging from working in a streamlined corporate environment to fast-pace & quick-result oriented startup environment and continuously driving operational excellence and elevating customer success. As Product Success As Head of Operations and Head of Customer Success Management, I have a proven track record of streamlining processes, optimizing resource allocation, and fostering a customer-centric culture. Adept at developing and executing strategic plans that align operational efficiencies with customer satisfaction goals. Skilled in cross-functional team leadership, data-driven decision-making, and implementing scalable solutions to enhance performance and drive growth. I am committed to leveraging my expertise to deliver exceptional value and achieve organizational objectives.

Experience

1. Product Success Leader

   IBM

   Apr 2025 — Present · Bengaluru, IN

Education

• University of Rajasthan

  Bachelor of Engineering (B.E.), Information Technology

  2001 — 2005

• Central Board of Secondary Education

  Bachelor's degree, Physical Sciences

  1988 — 2001

Skills

• Software Development
• Scrum
• Requirements Gathering
• Sdlc
• Solution Architecture
• Web Applications
• Pl/Sql
• Html
• Vendor Management
• Sql
• Asp.net
• Xml
• Quality Assurance
• Business Analysis
• Project Management
• Web Services
• Business Intelligence
• Software Project Management
• Customer Relationship Management (Crm)
• Microsoft Sql Server
• .net Framework
• Oracle
• Requirements Analysis
• Testing
• Consulting
• Javascript
• Agile Methodologies