Rohit Gupta
Sr. Manager @ Tata Motors | Electric Vehicle | Customer Service Management | ALUMNI IIM NAGPUR
- Role
- Sr Manager at Tata Motors
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Rohit Gupta
As a Sr. Manager at Tata Motors, I oversee the after-sales service operation in electric…
Experience
Sr Manager
Feb 2018 — Present · Lucknow, IN
Presiding over the smooth running of the after-sales service operation of the Territory,porting the quest for increased customer satisfaction levels, systems upgrades and productivity enhancement Strategizing & directing all activities associated with network expansion and development, recruitment and training, product feedback and brand management.• Tracking service quality standard of network through various audits, conducting service promotional activities & customer loyalty programmes. • Monitoring customer care activities like post service follow ups, technical campaigns, timely delivery of vehicles & adherence to promised time. • Planning & sensitizing network on various service marketing activities (Tele calling/lost customer analysis/EW & insurance conversion etc) in order to ensure customers are coming back to workshops & they are retained leading to consistent growth in service inflow.• Responsible for service network development of authorized service centers (TASC’s) in Uttar Pradesh and Uttarakhand
Skills
- Automotive Aftermarket
- Dealer Management
- Vehicles
- Automotive
- Customer Satisfaction
- Warranty
- Management
- Training
- Team Management
- Automotive Parts
- Business Development
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