Rohit Gupta

About Rohit Gupta

Dynamic experience of 14 years in Security Vertical and delivering into fields of Client Engagement, Portfolio Management, Business Controls, Operational Risk & Compliance assessment, Potential Threat Intelligence, Location Emergency Planning and Risk Analysis, Corporate Security Operations, Global Security Administration, Employee Transport Operations while working under leadership of renowned organization of IBM, Intuit and G4S Secure Services. Primarily, managing Security operations, assessing and managing risks and performing internal audit while supporting external audit in line with Corporate Security Audit program ISO 27•••••13 and Vendor Management program 48-20-00 and experienced in managing security activities across APAC and EMEA regions. Managing clients of different segments varies from IT, ITes, Retail industry, Manufacturing units and IT campuses. Representing Business and mitigating issues and risks as well as focusing on retention & lateral growth of the account by ensuring best in class service delivery. Excelling Vendor Management for various deliverables. Actively working on Risk management program while assisting core team leadership. Evolving methodology to map \'Process Inconsistency\' and to maintain compliance posture. Creating compliance parameters across various Policies, Processes, Procedures, Vendor Contracts and on Security Systems. Performing internal operational audit & supporting external client audits while coordinating with all the stakeholders to maintain compliance posture related with HR, Legal and Operational process.

Experience

1. Key Accounts Manager

   G4S

   Sep 2021 — Present · Bangalore Urban, IN

   Managing client\'s portfolio as per service agreement and ensuring best-in-class service while delivering all the KRADeveloping, nurturing, and retaining relationships with the accounts by identifying service increases.Driving SLAs and developing trend analysis of Business through Operational and Growth dashboards.Coordinating with internal stakeholders on regular basis to assist in addressing the client\'s needsPromoting better options of services to clients and analyzing opportunities / scope for Upselling / Cross selling. Conducting Monthly and Quarterly Business reviewsAscertaining collection, collation & analysis of revenue data pertaining to business and presenting to both client & the Management.Ensuring adherence to client’s corporate policy and management guidelines & procedures.Managing extended team and related activities involving, maintaining authorized strength, timely billing & distribution of salary & other benefits to resources, addressing queries and providing resolution to customers & teams.

Education

• University of Calcutta

  Bachelor's degree

  2001 — 2004

• Rabindra Bharati University, Kolkata

  Master of Arts (M.A.)

  2004 — 2008