Rohit Gupta

About Rohit Gupta

I help IT Leaders bridge the gap between technical complexity and business strategy by distilling 20 years of infrastructure mastery and Global DEX Strategy.Most organizations struggle with the \"Experience Gap\"—the space between high-level digital goals and the actual employee sentiment at the endpoint. I close that gap. My approach combines \"in-the-trenches\" experience at firms like HCL and Wipro with a scholar’s discipline, drawing from my personal library to synthesize the world\'s best management and tech frameworks into actionable Digital Employee Experience (DEX) solutions.What I Solve for My Organization & Clients:Global DEX Strategy: Specialized in operationalizing AI-driven tools (Nexthink, Systrack) to move from reactive support to proactive Digital Employee Experience.AI-Driven Transformation: Expert in deploying AI Chatbots and NLP frameworks to automate service delivery and reduce friction for the end-user.Global Service Delivery: Orchestrating Remote Infrastructure Management (RIM) and end-to-end user provisioning for massive scale.Operational Excellence: Six Sigma Master Black Belt certified, focusing on Quality and Problem Management to eliminate technical debt and experience barriers.Strategic Knowledge Architecture: Synthesizing complex emerging technology into roadmaps that executive leadership can use to drive business value.Beyond the Office: I am a passionate writer and technologist. I document my insights on emerging tech and the intersection of human/machine collaboration on my blog: https://medium.com/@rohitthegame-rg

Experience

1. Principal Service Delivery Manager, Ai Project Management

   Nexthink

   Oct 2022 — Present · IN

   Driving the next generation of Digital Employee Experience (DEX) for global enterprise clients by integrating advanced AI/ML frameworks with proactive infrastructure management. I serve as a strategic partner to IT leadership, ensuring technology serves as a catalyst for employee productivity and organizational scale.Key Strategic Pillars:DEX Transformation: Leading the deployment and operationalization of Nexthink to shift IT cultures from reactive \"Ticket-Based\" support to proactive \"Experience-Based\" management.AI & ML Orchestration: Architecting the rollout of AI-driven automation and NLP-powered chatbots to reduce friction in global service delivery.Operational Excellence: Leveraging Six Sigma Master Black Belt methodologies to eliminate technical debt and optimize incident/problem management workflows for high-scale environments.Strategic Synthesis: Distilling complex data from infrastructure telemetry into actionable executive roadmaps, closing the \"Experience Gap\" between high-level business goals and daily technical reality.

Education

• Vidhyasagar University

  B.TECH