Rohit Dogra

Linux System Administrator IT Support Lead @Bagful International Llp

Mohali, IN

Leading the IT support team to ensure seamless operation of hosting services, email systems, domain management and server performance.Providing Level 1 and Level 2 support to the broad client base, resolving technical issues related to cPanel, WHM, domain configuration, SSL installation and DNS setups.Managing ticket Queues, prioritizing urgent issues, and ensuring timely resolution in line SLAs.Overseeing server maintenance, optimization, and security practices across shared and vps hosting platforms.collaborating with internal team to troubleshoot complex problems and deploy effective solutions.Ensuring customer satisfaction through clear communication, follow-ups, and proactive support.Training new support staff and refining documentation for internal tools and standard procedures.Managing and maintaining cloud services, including deployment and support of instances on Amazon Web services (AWS) and Microsoft Azure, ensuring high availability and performance.Supporting cloud migration projects, backup strategies and disaster recovery planning.