Rohit Dhiman
Head - Learning & Development
- Role
- Head of Learning and Development at IGT Solutions
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Dhiman
People leader with 18 plus years of experience in working with Travel, IT services and CX industry. Established L&D function through monthly engagements, partnerships and role based programs for Talent Development. Org-wide employee engagement surveys to measure people engagement index and e-NPS for global locations through Gallup and Great Place to Work. Member of culture CoE to strengthen organization culture and growth. Design and execute leadership development programs.
Experience
Head of Learning and Development
Sep 2014 — Present · Gurgaon, IN
Develop, plan and execute learning interventions to strengthen talent development. Design and established role and competency based trainings for various levels of hierarchy. Expertise in Program management, delivering technical travel products and coaching.Lead the annual employee engagement surveys for global locations with Gallup and Great Place to Work. Lead and govern action plans for further strengthening the engagement scores and NPS. Design and execute org-wide programs on culture and transformation.
Education
I.B.O.M.
Diploma in Bartending training program; I.B.O.M, flaring and mixology
2005 — 2005
IHM Gwalior
B.Sc in Hospitality Management and Hotel Administration, Hospitality Service Industry
2003 — 2006
Indian Institute of Management Tiruchirappalli
Postgraduate professional certificate, Strategic human resource management
2020 — 2021
Skills
- Mis
- Call Centers
- Customer Service
- Bpo
- Vendor Management
- Customer Relations
- Ticketing
- Operations
- Operations Management
- Team Management
- Training & Development
- Employee Training
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