Rohit Das
Sr Customer Service Rep (Aerospace) at Eaton
- Role
- Sr Customer Service Rep (Aerospace) at Eaton at Eaton
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rohit Das
Over 13 years of work experience in Supply Chain Management, specializing in…
Experience
Sr Customer Service Rep (Aerospace) at Eaton
Feb 2022 — Present · Bengaluru, IN
Responsibilities:• Account manager for 18 key clients, including Boeing Commercial, Airbus, Safran Landing System, Sikorsky, Boeing Global Services, Boeing Distribution, Bharat Heavy Electricals Ltd, etc.• Participate in management review meetings with all stakeholders to evaluate the Quality Management System (QMS), identify areas of improvement, ensure compliance, monitor performance, and promote continuous improvement.• Participate in All Hands Meetings (AHM) to discuss highlights, challenges, and lowlights• Quarterly, we meet with the Airbus management team to discuss performance and capture feedback• Coordinate and participate in Boeing\'s annual Product Readiness Assessment to evaluate business risks and opportunities• Manage orders from receipt to delivery, ensuring a seamless customer experience• Proactively engage with customers to provide timely updates and address inquiries• Collaborate with internal stakeholders to resolve issues and streamline processes• Maintain high levels of On-Time Delivery (OTD) performance to meet customer expectations• Provide accurate and timely delivery information to customers.• Prepare Boeing Line of Business (LOB) files and BOOTS reports, detailing customer inventory• Participate in bi-weekly calls with Boeing to discuss MIN MAX quantities and future delivery plans• Participate in weekly calls with Airbus & Safran Landings System UK to discuss forecasts and current orders to identify any risks that could lead to line stoppage• Coordinate closely with cross-functional teams, including Supply Chain Management (SCM), Buyers, Quality Assurance, Product Engineering, Manufacturing Engineering (ME), and Project Management• Update and maintain all customer forecast files, ensuring alignment with delivery schedules for all forecasted parts• Provide timely and accurate quotations to customers upon request• Offer expedited Aircraft on Ground (AOG) support to customers, addressing urgent requirements promptly.
Education
North-Eastern Hill University
Bachelor of Commerce - BCom, Business/Commerce, General
2006 — 2010
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