Rohit Asthana
Client Servicing & Escalation
- Role
- Team Developer at Bookmyforex
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Asthana
Passionate about motorcycles, love to travel, strong-willed by nature, hate the restrictions & music lover, etc.
Experience
Team Developer
Aug 2022 — Present · Gurugram, IN
As an Escalation Specialist, my primary responsibility is to serve as the critical point of contact for complex, high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction. I bridge the gap between customers and various internal teams.Handling team, overseeing a team\'s daily workflow, ensuring quality. Providing assistance, resolving issues, boosting team performance through motivation, setting goals, tracking metrics, and reporting to management, focusing on efficiency, process improvement, and upholding company standards in a collaborative environment.
Education
Mahatma Gandhi Kashi Vidyapeeth
Bachelor of Commerce - BCom, Business Administration and Management, General
2010 — 2013
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