Rohit Aggarwal

About Rohit Aggarwal

ORDER TO CASH SPECIALIST 11+years of experience in order to cash ( Deductions…

Experience

1. Operations Team Lead

   Accenture

   Nov 2015 — Present · Gurgaon, IN

   Working for Mondelez International(US) as a claims Resolution Analyst Provide disposition to the customer or carrier regarding the dispute at the time or after delivery of the product. To maintain the total value of claims below 1.5 M Claims raised for the different reason code like- shortage, damaged,return,overage. Entering the claims data into system -Processing the claims after validating the documents like Bills of Lading, Proof of return, Return Authorization,etc Follow up with the carrier and IBL for the documents for the validation. Resolved problems resulting from claim settlement Performed audit of the claims to ensure quality processing Followed adjudication policies and procedures to ensure proper payment of claims Delivered timely service to the members, providers, billing departments on the subject of claims Collection of proper documents to the carrier and IBL(Inventory Bearing Location) required for the claim processing.Analyzing the claim cases for the detection of fraud claimants. Prioritizing the claims on the basis of the Ageing and High Value Settlement of the claims in accordance with the norms of the policies. Solving the queries of the customers in the Claim settlement issues. Conducting Audit of the claim settlements for quality processing. Preparing IBL dependency report and send to the client. Preparing daily Dashboard reports to maintain Agenda of the financial reports Ensure compliance with all Accenture policies Processing the daily Audits to ensure the good quality work on daily basis. Provided floor Training & other supports to the new agents/onboard.SME & Quality Auditor Responsibilities- Responsible and accountable to publish Daily Accuracy Report to the Team and Leadership. Responsible and accountable to conduct Daily Team Huddles, communicate Process Updates and conduct MonthlyProcess Knowledge Assessments. Responsible to attend Daily Customer Call

Education

• DAV INSTITUTE OF MANAGEMENT

  Bachelor of Business Administration (BBA)

  2006 — 2009

• Lovely Professional University

  Master of Business Administration (M.B.A.)

  2009 — 2011