Rohinton Wadia

About Rohinton Wadia

Customer Success and Cybersecurity Leader with 25 years of experience driving measurable business outcomes for global enterprises. My career sits at the intersection of cybersecurity and customer success blending technical depth with strategic leadership to deliver business impact.In cybersecurity, I’ve led APAC-wide incident management and escalation programs at Microsoft, reducing resolution times by up to 30%, strengthening security posture, and aligning business continuity plans with organizational priorities. I’ve also spearheaded adoption programs for Microsoft and FireEye security solutions, improving security resilience and enabling faster threat mitigation.On the customer success side, I’ve built and led high-performing, cross-functional teams that have consistently improved retention achieving a 95% YoY retention rate and a 35% uplift in multi-year renewals through proactive engagement, data-driven success plans, and CXO-level relationship building.I thrive on solving complex challenges, whether it’s transforming a support model into a proactive success framework, mentoring underperforming teams into top performers, or navigating critical security incidents under pressure.What I bring to the table is the ability to translate business goals into executable strategies, balance customer trust with operational excellence, and deliver results that move both the customer and the organization forward. My ability to combine deep technical expertise with operational leadership has helped organizations boost resilience, accelerate adoption, and deliver stronger business outcomes.

Experience

1. Lead Support Engineering Manager - Cyber Security

   Microsoft

   Sep 2025 — Present · IN

Education

• NIIT

  Diploma, Systems Management

• Air India Modern School

  Computers, Computers

  1980 — 1986

• Bachelor in PC Hardware

  Bachelor, Computer Hardware

  1991 — 1993

• NUS Business School Executive Education

  Business Analytics for Strategic Decisions, Business Administration and Management, General

  2020 — 2020

• Shah and Anchor Kutchi Polytechnic

  D.E.R.E, Diploma in electronics and Radio enginnering

  1989 — 1991

Skills

• IT Strategy
• Microsoft Sql Server
• Integration
• Project Portfolio Management
• Team Leadership
• Troubleshooting
• Pre-Sales
• Team Management
• IT Service Management
• Microsoft Products
• Storage
• Internet Information Services (Iis)
• Management
• Network Security
• Pmo
• Strategy
• Microsoft Exchange
• Service Delivery
• Technical Support
• Virtualization
• Microsoft Technologies
• Unix
• Windows Server
• Business Process
• Business Intelligence
• Requirements Analysis
• Cloud Computing
• System Deployment
• Crm
• Itil
• Enterprise Software
• Enterprise Architecture
• Process Improvement
• Solution Architecture
• Customer Relationship Management (Crm)
• Hyper-V
• Professional Services
• Vendor Management
• Service Management
• Computer Hardware