Rohini Kumari
Business Development Manager @Cert Expert
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WORK HISTORY
Business Development Manager @Cert Expert
Delhi, IN
Own the services relationship & is responsible for understanding the customers’ needs as well as direction to help them quantify achieve their business objective. Behavioral-based coaching, motivation, and management methodologies.•Lead the sales to service transition process for all closed opportunities.• Identified and Nurtured the Clients/Partners via cold calling, B2C• Maintain SLA of 3 hours to contact Hight Intent Clients• Take ownership and help the clients in their free Trial class complete to get the opportunity to pitch for sale• Use CRM to keep track of client records and generate Email Campaigning for clients to update about new offers and discounts.•Best performer to achieve individual target of ₹3L per month.•Deals with branch head as well as interested students for business proposals.•Counsel the professionals for enrolment with our training programs to get better opportunity•Settled customer complaints regarding the refund policy without involving manager and resolve the customer queries quickly to build rapport•Social media marketing and Campaign management by creating more traffics to increase the reach.SKILLS-Relationship building Compliance requirement Business development Strategic planning Efficient multi-tasked Project Management Budget development Operations Management Managing processes Market knowledge Meeting sales goals Negotiation Problem-solving CRM: Salesforce Sales planning Selling to customer needs Staffing
EDUCATION
Punjab Technical University
Bachelor of Technology - BTech
A.N.College
Intermediate
May Flower school
Matriculation
ABOUT ROHINI KUMARI
Dedicated and results-driven Edtech Project Manager with 6 years of experience in leading successful project initiatives. Proven ability to identify and resolve project issues, implement effective project life cycle management processes, and develop comprehensive project plans. Skilled in managing project timelines and budgets, resulting in significant cost savings. Adept at developing and maintaining detailed project documentation and implementing quality control measures to enhance project performance. Known for forging strategic partnerships, optimizing processes, and delivering personalized service offerings to achieve high client satisfaction and drive business growth. Effective in collaborating with cross-functional teams and utilizing customer feedback to improve services and increase customer retention. Excels in strategic outreach and lead generation to boost business revenue and brand visibility.
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