Rohini Chavan

About Rohini Chavan

I am experienced in banking and financial industry with a proven track record of 6 years in customer services & operations]. Proficient in handling escalations, complaints related to all investment product for HNI channel. I am a having a extensive experience of customer service, operations and sales support in mutual fund, depository, PMS, insurance, Forex products,My expertise lies in creating exceptional customer experiences, where I have demonstrated a strong ability to retain higher customer satisfaction with a keen eye for detail and a passion for identifying their investment needs and services for various products, I thrive in fast-paced environments where I can provide intime resolutions.I possess a comprehensive skill set that includes HNI customer experience strategy, team player, consistency to tackle the issue with patience which allowing me to effectively to build rapport with the clients. Additionally, my commitment to continual learning and staying updated with industry trends ensures that I remain at the forefront of compliance with applicable laws, regulations and company policies when dealing with customers.I am seeking an opportunity to leverage my experience and skills to contribute to a dynamic team and drive to be part of grievance channel. With a dedication to excellence and a proactive approach to problem-solving, I am ready to make a meaningful impact in your organization.

Experience

1. Senior Customer Service Executive

   CAMS Limited

   Feb 2024 — Present · Navi Mumbai, IN

   Resolving escalated queries and issues in a timely manner.• Providing services through email, chat,calls and working as a backend and sales channel support.•Empanelment process for PMS, MF,AIF• Handling queries regarding mutual fund and brokerage commission of investors and Distributors.• Worked closely with other departments such as Sales, Marketing, Operations, to ensure maximum client satisfaction.• Provided timely updates on status of requests and issues reported by customers.• Ensured compliance with applicable laws, regulations and company policies when dealing with customers.• Advised and counselled customers on financing and related matters, courteously educating clients and responding to inquiries.• Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.• Maintaining Brokerage related reports and consolidation.

Education

• Manipal Institute of Technology

  postgraduate Diploma in banking services

  2015 — 2016

• Maharashtra Jobs and careers

  Kolhapur

  2008 — 2012