Rohan Kadam

About Rohan Kadam

A results-driven IT professional with extensive experience in Service Integration and Management (SIAM), IT Service Management (ITSM), and Agile practices. Holds multiple certifications, including ITIL V3 Expert, ITIL 4 Strategic Leader & Managing Professional, SIAM Professional, Scrum Master, COBIT 5 Foundation, and Six Sigma Green Belt.In the current role at Cognizant, leads consulting and advisory services for SIAM and ITSM, driving strategic initiatives such as new customer onboarding, process standardization, and ITSM tool transformation. Additionally, responsible for building consulting talent, supporting presales activities, and representing the organization in external forums.Previously at Wipro, led UK & Europe SIAM/ITSM engagements, aligning services with customer strategies and transformation goals. Specialized in hands-on process consulting, customer onboarding, and establishing Service Management Offices (SMOs).Prior to that, served as Lead Auditor at Bureau Veritas Certifications, conducting 400+ audits in Information Security and IT Service Management across diverse domains and global geographies.

Experience

1. Associate Director Siam & Itsm Consulting & Advisory Implementation & Integration

   Cognizant

   Feb 2025 — Present

   My role as a service management leader involves guiding a team of consultants and analysts in delivering effective SIAM/ITSM consulting and ServiceNow projects. I am responsible for the complete lifecycle of these engagements, from client onboarding to successful project completion and significant transformation.A core part of my work is building and managing a SIAM and ITSM Center of Excellence (CoE). This includes defining and upholding best practices, creating training programs, ensuring quality delivery, and driving continuous improvement across our service management offerings.Additionally, I focus on strategic initiatives, such as cultivating industry partnerships, participating in analyst surveys, and leading AI initiatives to enhance our SIAM/ITSM capabilities.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  MBA, Finance

  2010

• College of Engineering & Technology

  B.E, Production Engineering

  2002

• Indian Education Society

  Secondary School Certificate

  1996

Skills

• Process Improvements (Lean, Six Sigma, Balanced Score Card)
• Quality System
• IT Service Management
• Business Continuity Planning (Bs 25999)
• Itil
• Software Documentation
• Process Improvement
• Manufacturing
• Risk Management (Iso 31000)
• IT Service Management (Itil, Iso 20000-1)
• Iso 9000
• Information Security (Iso 27001)
• Training
• Iso 27001
• Auditing
• Iso 20000
• Six Sigma
• Quality Auditing
• Quality Management
• Business Process
• Project Management
• Iso 14001
• Governance (Cobit, Pas 99)
• Quality Assurance
• Quality Management (Iso 9001)
• Iso
• Governance