Rohan Thakur

About Rohan Thakur

This is Rohan thakur about my experience as a Cap Specialist at Amazon, skilled in managing customer‬‭ inquiries, resolving issues, and collaborating with cross-functional teams to ensure prompt and effective solution ons. Adept at‬ handling emails, live chats, and inbound calls while maintaining high service standards. Looking to leverage my expertise in‬ problem resolution on, product knowledge, and investigation handling to contribute to an organization success and improve‬ the customer experience in a dynamic and growth-driven environment.

Experience

1. Cs Associate

   Amazon

   Jan 2023 — Present · New Delhi, IN

   Contacts Handle : Working on Emails, Active chats, Inbound customer calls in a professional way as well as in efficient manner.• Provide Customer Support: Assist customers with Inquiries, concerns, and request related to orders, products, services, safety, privacy and account management.• Problem Resolution: Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction.• Product Knowledge: informed about product features, specifications, and updates to provide accurate information to customers.• Documentation: Maintain accurate data and detailed records of customer interactions and transactions.• Collaboration: Coordinate with other departments, such as logistics, technical support and business support to resolve complex customer issues.• Quality Assurance: Adhere to established processes and quality standards to ensure consistency in service delivery.

Education

• Indira Gandhi National Open University

  Bachelor of Arts - BA

  2022