Rohan Talwalkar
- Role
- Americas Emea Operations Lead E-client Services at Citi
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Rohan Talwalkar
Throughout my career, I have worked with financial services Fortune 500 companies. I…
Experience
Americas Emea Operations Lead E-client Services
Mar 2020 — Present
Defined vision, strategy and roadmap for the client facing technical support team • Established governance and set up KPIs to guide team performance • Championed operational excellence by continuous monitoring and processes improvements • Collaborated with business partners, technology partners to build solutions and address key issues • Managed fraud/privacy risks with prompt escalation and partnering with Info Sec teams • Created the framework for providing continuous feedback to senior management and product management • Served clients in EMEA and the Americas by addressing their issues and working with technology teams • Empowered the team members by coaching, mentoring and sharing the vision
Skills
- Business Analysis
- Javascript
- Servlets
- Management
- Job Control Language (Jcl)
- Requirements Analysis
- Business Process
- Mongodb
- Mentoring
- Program Management
- Team Leadership
- Web Applications
- Xml
- Json
- Content Management
- Content Management Systems (Cms)
- User Experience Design
- Business Process Improvement
- Angularjs
- Legacy Modernization
- Git
- Business Communications
- Rdbms
- Xslt
- Typescript
- Solution Architecture
- Enterprise Javabeans (Ejb)
- Cobol Ii
- Presentation Skills
- Javaserver Pages (Jsp)
- Software Project Management
- Coaching
- Scrum
- Training Delivery
- Technical Writing
- Content Strategy
- Cascading Style Sheets (Css)
- Sdlc
- Software Development
- Virtual Teams
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