Rohan Shah
Engagement Partner | Customer Success Manager | Client Partner: Driving Strategic Partnerships
- Role
- Client Partner at QualityKiosk Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rohan Shah
Accomplished Engagement Director and Customer Success Manager with over 17 years of expertise in driving strategic partnerships, revenue growth, and exceptional customer experiences. Proven track record in building executive relationships, achieving trusted advisor status with C-suite clients, and spearheading business expansion initiatives. Skilled in consultative selling, strategic account management, and leading cross-functional teams to surpass sales targets and enhance client satisfaction. Proficient in leveraging data-driven insights to drive business value realization and optimize service delivery. Committed to fostering long-term client loyalty through innovative solutions and collaborative partnerships that drive mutual success.Specialties:• Strategic Account Management• Customer Success and Retention• Revenue Growth Strategies• Executive Relationship Building• Consultative Selling• Team Leadership and Development
Experience
Client Partner
Apr 2024 — Present · Mumbai, IN
Executive Collaboration and Relationship Building: Fostered strong relationships with C-suite and senior-level executives, enhancing strategic alignment and executive buy-in.• Growth and Business Development: Identified and capitalized on growth opportunities within the customer portfolio, driving business expansion and customer retention. • Revenue Generation and Business Scaling” Successfully delivered revenues for a new line of business from scratch, scaling it exponentially within a short timeframe. • Strategic Alliances and Partnerships: Established new alliances to deliver enhanced value to customers, contributing to improved business success and market competitiveness. • Sales Strategy and Team Focus: Defined and implemented effective sales strategies, maintaining team focus on achieving and surpassing sales targets.• Technological Proficiency and Consultative Selling: Engaged with CXOs in both business and technical discussions, understanding customer challenges and presenting relevant technology solutions.• Data-Driven Decision Making: Utilized data-backed reviews to create forward-looking, predictable metrics, ensuring informed decision-making and strategic planning.• Service Implementation Expertise: Played a key role in implementing DevOps, SRE, Quality Engineering, and Observability Driven Testing services across various clients, enhancing operational efficiency and service delivery.
Education
ITM Group of Institutions
Master of Business Administration (MBA), Business Administration, Management and Operations
2009 — 2011
University of Mumbai
Bachelor of Engineering (BE), Computer Technology
2002 — 2005
Shah And Anchor Kutchhi Engineering College
Diploma, Computer Technology/Computer Systems Technology
2000 — 2002
Skills
- Business Analysis
- Test Planning
- Test Automation
- System Testing
- Requirements Analysis
- Test Management
- Agile Methodologies
- Sdlc
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