Rohan Katgal
Zero Carbon Living Advisor @OVO
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WORK HISTORY
Zero Carbon Living Advisor @OVO
Glasgow, GB
Acting as a primary point of contact for customers, to resolve issues based on solutions offered by OVOwith an 90% customer satisfaction rate.• Serving as a subject matter expert on sustainable energy solutions, providing guidance and support to customers on product features and benefits.• Evaluating and analysing customer interactions to identify opportunities for upselling OVO’s sustainable energy solutions and utilizing customer feedback through data analysis to optimize customer acquisitionand retention strategies.• Gathering recurring issues raised by customer and logging them to resolver and further escalating to the operations and the complaints team by adhering to the compliance guidelines.• Playing a pivotal role in cross-functional teams, collaborating on strategic initiatives, collating and analysing customer feedback to drive product enhancements and service improvements.• Implemented strategic ways to provide regulatory feedback to customers in a fast-paced changing market while keeping plan zero as the centre of focus and learning through an iterative approach to work.• Conducting due diligence assessments on third-party vendors and suppliers to ensure compliance with environmental and ethical standards and negotiating contracts and agreements with third-party partners, ensuring alignment with OVO\'s values and objectives.
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering - BE, Mechanical Engineering
University of Strathclyde
Master of Science - MS, Business Administration, Management and Operations
ABOUT ROHAN KATGAL
Motivated and ambitious professional who thrives on leading teams of all backgrounds and personalities and who can roll with the punches to get things done in a way that is both cost-effective and environmentally responsible. A proactive, resourceful, and organized personality is what any business needs to maximize both client satisfaction and income. The skills I learned while pursuing my MSc Business Management at the University of Strathclyde will help me make meaningful contributions to any organization.
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