Rohan Hare

IT Operations Business Analyst @Powerex

Vancouver, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2018 — Present

IT Operations Business Analyst @Powerex

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CA

In addition to responsibilities described earlier under Applications Support Analyst, I assume the following roles:Information Technology Disaster Recovery Lead - I oversee the IT Department Business Continuity Plans in their development, maintenance, and relevancy- Schedule weekly routine tests to ensure the backup data center is correctly mirroring applications, services and storage repositories that are designated as critical to core business operations- Facilitate bi-annual exercises out of our disaster recovery facility involving BCP Leads and Managers from each department as we simulate a complete loss to all Vancouver facilities and centers- Continued maintenance and health checks of two disaster recovery sites.Tableau Administrator (Server and Application)- Overseeing application maintenance through: User management, extract refresh schedules and their impacts to overall server health, security reviews of extension requests, and various other health checks- Reviewing Server health and maintenance through: Data backups, establishing server performance benchmarks, and reporting on storage capacity, feature usage and cluster management. Facilitate Ad-Hoc, Company Wide and Departmental Training Sessions- As the pandemic took hold and non-trading staff were required to work remotely, we rolled out Microsoft 365 products in a fashion not typical of Powerex customs. This necessitated company-wide webinar style training sessions which I hosted on several occasions that covered multiple topics or applications (Teams, To Do, Planner, OneDrive, Office Online etc.) This was complemented with the development of a self-help portal containing training materials, guides, tips and tricks, FAQ’s, and links to external resources with the goal of ensuring staff and contractors were armed with the knowledge and training needed in products that enable effective collaboration and efficient communication with fellow peers.

EDUCATION

2003 — 2004

RMIT University

Advanced Diploma, Computer Systems Engineering

2003 — 2003

Kangan Institute

Cisco Certified Networking Associate (CCNA)

SKILLS

SharepointMicrosoft Sql ServerSqlMicrosoft OfficeWindowsBackup ExecMicrosoft DynamicsManagementMicrosoft ExchangeTechnical SupportBusiness AnalysisActive DirectoryXpWindows ServerInformation TechnologyBusiness IntelligenceMorris PosDatabasesServersMicrosoft CrmSql ServerSoftware DocumentationData IntegrationDatabase AdministrationCustomer ServiceDisaster RecoveryReport WritingGroup Policy

ABOUT ROHAN HARE

A hands on, dynamic, and intuitive technology specialist with over 15 years’ experience in providing technical, application and database support in fast paced, highly available, professional environments. Results driven and a track record of increasing productivity, efficiency, and profit margins through the implementation of technological solutions. Detail oriented, organized and self-motivated team player with a keen eye for detail and strong relationship building and communication skills.

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Rohan Hare — IT Operations Business Analyst at Powerex in Vancouver, BC, CA | Unifers