Rohan D.
Software Engineer II @ American Express | Backend Development | ex-Amdocs, ex-TCS
- Role
- Software Engineer Ii at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohan D.
Versatile Python backend engineer with over 6 years of experience building high performance, scalable systems using FastAPI, SQL, Docker, and cloud native microservices. Strong background in designing microservices architectures, serverless workflows with AWS Lambda, and data processing pipelines using Pandas, with a focus on reliability and automation at scale.Currently working on an enterprise grade conversational AI platform that applies NLP and LLM driven agent orchestration to accurately interpret customer intent and dynamically route requests across specialized agents. The platform is supported by Python based journey control and internal tooling that enables product teams to design and launch conversational offers with minimal engineering dependency.
Experience
Software Engineer Ii
Sep 2025 — Present · Gurugram, IN
Developed an enterprise-grade conversational AI platform leveraging NLP for accurate customer intent recognition and LLM-driven agent orchestration to dynamically route requests to specialised agents, reducing query handling time by approximately 45 percent and improving resolution accuracy by around 35 percent. Implemented Python-based journey control modules to automate multi-agent interaction flows, enhancing response consistency by about 40 percent.Designed and built an internal admin panel enabling product teams to configure, manage, and launch personalized offers directly within conversational journeys, significantly reducing engineering dependency and accelerating campaign rollout cycles.Integrated GitHub with Rally using Python automation scripts and YAML-based workflows, reducing manual synchronisation efforts by roughly 50 percent and improving sprint reporting efficiency by nearly 30 percent.
Education
Calcutta Airport English High School
Secondary Education, WBBSE, General Studies
2006 — 2014
Narula Institute of Technology (NiT)
Bachelor of Technology (B.Tech.), Computer Science & Engineering
2016 — 2020
Calcutta Public School
Primary Education, ICSE
2004 — 2006
Calcutta Airport English High School
Higher Secondary Education, WBCHSE, Science
2014 — 2016
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