Rohan Patel
GBS & Operations Strategy Lead | Strategic Storytelling | AI Opportunity Mapping & Value Realization | Scaling Global Data Operations & Client Solutions @ NIQ | The Bridge Between Vision & Execution
- Role
- Senior Operations Manager at NielsenIQ
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rohan Patel
Connecting Perspective to Profit | Global Operations & Execution ExpertI don’t just manage operations; I orchestrate them. My expertise lies at the intersection of Stakeholder Insight and Global Execution. I bridge the gap between technical possibility and business reality for the world’s leading FMCG brands.How I Drive Impact:1. Multidimensional Opportunity Mapping: I identify high-value opportunities by looking through the lenses of Technology, Customer Success, and Global Support—uncovering what others miss.2. Strategic Storytelling for the C-Suite: I translate complex operational data into compelling, high-level narratives. I show the \"Big Picture\" to executive leadership, gaining the buy-in needed for massive shifts.3. The Execution Engine: Once the vision is set, I leverage my Global Reach and Process Expertise to turn a slide deck into a scaled reality. I ensure that \"Digital Transformation\" isn\'t a buzzword, but a measurable result.4. Client-Centric Scale: At NIQ, I ensure our global infrastructure serves the client first, making sure our Customer Success and Support teams are empowered by the right strategy and tools.I enable global organizations to Transform, Scale, and Deliver by being the translator between the boardroom and the front line.My mission is to change that narrative from fear to partnership.I coach students to move beyond the \"mechanics\" of their degree and embrace a Strategic Mindset:1. AI as an Amplifier, Not a Replacement: I teach them to partner with technology to automate the repetitive tasks, allowing them to focus on high-level Cultural Intelligence and Strategic Intent.2. The Corporate Mindset: I provide clarity on global requirements, helping them understand that their value in 2030 lies in their ability to orchestrate tools, not just operate them.3. Professional Readiness: From mastering Stakeholder Perspective to the art of Storytelling, I help them build the \"soft\" skills that AI cannot replicate.I believe that a leader’s greatest legacy isn\'t the processes they build, but the people they empower to succeed in a changing world.
Experience
Senior Operations Manager
Jun 2022 — Present · Chennai, IN
CPG Strategy Lead | Global Process Transformation | FMCG & Retail | Consumer Insights | Client EngagementAs a seasoned Process Engineer with a strategic mindset, I specialize in leading transformation initiatives and managing high-impact relationships across the FMCG, Retail, and CPG sectors. My work centers on delivering business value through scalable solutions, data-driven insights, and seamless cross-functional collaboration.I bring a unique ability to translate complex operational stories into client-centric language, ensuring alignment between internal capabilities and external expectations. This skill has been pivotal in building trust with global stakeholders and driving strategic conversations that lead to meaningful outcomes. Equally, I’m adept at interpreting client needs into actionable operational strategies, enabling teams to deliver with precision and purpose.My experience spans managing global strategic accounts across Western Europe, APAC, and MEA, where I’ve led process transitions, integrated AI/ML technologies for data transformation, and contributed directly to Net Promoter Score (NPS) improvements through proactive engagement and resolution of escalations.I’ve partnered with top-tier consumer brands such as P&G, SC Johnson, Mondelez, Coca-Cola, PepsiCo, General Mills, Kimberly-Clark, Nestlé, Unilever, and Reckitt, delivering insights that shape business decisions and support joint growth strategies. Whether presenting to VP-level stakeholders, resolving complex challenges, or co-developing Joint Business Plans, I’m committed to driving excellence and innovation in every engagement.
Education
Asian School of Cyber Law
Diploma in Cyber Law, Cyber Law
2009 — 2010
The Maharaja Sayajirao University of Baroda
Bachelor's degree, Human Resources Management and Services
2003 — 2006
The ICFAI University, Dehradun
Master's degree, Business Administration, Management and Operations
2007 — 2011
The Maharaja Sayajirao University of Baroda
Post Gradution Diploma in Labour Laws, Labor and Industrial Relations
2007 — 2008
The Maharaja Sayajirao University of Baroda
Post Graduation Diploma in Business Management, Business Administration, Management and Operations
2010 — 2011
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