Rohan Vats
- Role
- Customer Engagement Manager at Quantum Leap Learning Solutions Pvt Ltd
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rohan Vats
I lead a cross-functional engagement team responsible for driving exceptional client…
Experience
Customer Engagement Manager
Quantum Leap Learning Solutions Pvt Ltd
Apr 2024 — Present · Bengaluru, IN
In this role, I lead a cross-functional engagement team responsible for driving exceptional client experiences throughout the entire customer lifecycle, from seamless onboarding to sustained engagement and strategic off-boarding of mid-market business owners. Our mission is simple yet powerful: ensure every touchpoint achieves measurable outcomes through insight-driven experienceWhat I drive- Full ownership of the customer lifecycle from seamless onboarding to renewal, expansion and advocacy- Actively monitor customer health metrics and usage data to identify risks and anticipate customer needs- Strategic planning and quarterly business reviews that deepen relationships- Implement automation and technology solutions to streamline customer engagement while maintaining meaningful personal interactions- Partnering with Product, Sales, Marketing and Support to close feedback loops and shape customer-centric roadmaps- Driving operational excellence through KPIs like NPS, product adoption and engagement analytics- Building scalable frameworks and content assets that deliver a consistently elevated client experience
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