Rohan Tanwar
Process Expert @Midland Credit Management
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WORK HISTORY
Process Expert @Midland Credit Management
Gurugram, IN
EDUCATION
YMCA
Diploma in Management Studies
Delhi University
Bachelor of Commerce - BCom
Indian Institute of Management Visakhapatnam
Certificate in Product Management
ABOUT ROHAN TANWAR
Hi there! I’m a results-driven professional with over 5 years of experience across quality assurance, process improvement, and customer experience. My journey has taken me through dynamic roles in fintech and business services, where I’ve learned how to solve problems, build efficient systems, and always keep the customer at the center. Currently working at Midland Credit Management as a Quality Assurance Analyst, I ensure high standards of compliance and accuracy while collaborating closely with cross-functional teams. I’ve also held roles as a Process Expert, Project Manager, and Customer Service Associate, giving me a well-rounded understanding of how business operations, data, and people intersect. Alongside my work, I’m actively upskilling through a Product Management certification from IIM Visakhapatnam, with a strong focus on business analysis, agile methodology, and data-driven decision making. I’m passionate about working on products and systems that make life simpler for users. Open to opportunities in business analysis, product strategy, and project management — where I can bring together my operational experience, analytical thinking, and people-first mindset.
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