Rohan Shinde

About Rohan Shinde

Identity & Access Management (IAM) Professional | Cybersecurity Enthusiast |…

Experience

1. Technical Process Executive

   Infosys

   Apr 2025 — Present · Pune, IN

   Technical Process Executive – Identity Access Management (IAM)Infosys Ltd.| Deutsche Bank – Service Desk & Access Management ProjectRole Summary:Working as a Technical Process Executive specializing in Identity and Access Management (IAM) within the Deutsche Bank Service Desk project. Responsible for managing user identities, access provisioning, and ensuring secure operations across global banking systems in compliance with cybersecurity and regulatory standards.Key Responsibilities:Managed user identity lifecycle — provisioning, modification, and deactivation of user accounts across multiple banking applications and systems.Processed access requests, role assignments, and group memberships following principle of least privilege.Ensured compliance with cybersecurity and audit controls by validating approvals and maintaining accurate access records.Resolved access-related incidents and password issues through ServiceNow and other ITSM tools.Collaborated with L2/L3 IAM and Security teams to address privileged access and application-level escalations.Supported multi-factor authentication (MFA), VPN, and Citrix access troubleshooting for global users.Participated in regular access review and cleanup activities to mitigate security risks.Maintained SLA compliance and ensured adherence to ITIL and ISO 27001 security standards.Skills Gained:Identity & Access Management (IAM)Cybersecurity fundamentals in the banking domainIT Service Management (ITSM) using ServiceNowUser lifecycle and privileged access controlCompliance, risk management, and audit readinessStrong communication and analytical troubleshooting