Rohan Sharma
Global SME OTC (AR)- Finance & Administration at Oriflame
- Role
- Global Subject Matter Expert Otc at Oriflame Cosmetics
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Rohan Sharma
Dynamic and results-driven finance operations leader with over 17 years of progressive…
Experience
Global Subject Matter Expert Otc
Oct 2022 — Present · New Delhi, IN
Led the design and implementation of a unified global OTC framework across 60+ entities, improving efficiency and reducing duplication through standard operating procedures.• Directed the successful transition of critical OTC functions (billing, cash application, collections) to BPO providers, ensuring zero disruption and adherence to SLAs.• Developed performance metrics and audit protocols for BPO operations, resulting in enhanced service delivery, reduced escalations, and better client satisfaction.• Collaborated with global stakeholders to align OTC goals with strategic business objectives, driving cross-functional initiatives for continuous improvement.• Implemented robust tracking of key performance indicators (KPIs) and conducted quarterly reviews to enhance process transparency and compliance.• Championed automation strategies for collections and reconciliation processes, significantly reducing turnaround time and manual interventions.• Managed hiring, training, and performance development of OTC teams, fostering a culture of accountability, innovation, and excellence.• Reported financial and operational updates to executive leadership, influencing strategic decisions and resource allocation.
Education
Delhi University
Graduate, Commerce
2001 — 2004
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