Rohan Sharma
Senior System Administrator @Tata Consultancy Services
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WORK HISTORY
Senior System Administrator @Tata Consultancy Services
Nagpur, IN
Microsoft O365,Exchange Admin,Intune Admin,Entrust admin Portal,Daas director,Application Installations, L1 Network troubleshoot, ActiveDirectory, Citrix applications,Webex, Cisco apps, Microsoft teams, Chat process, Vpn troubleshoot, BMC helix and JIRA ticket handling & other L1 troubleshooting. Maintain AHT throughout to provide resolutions for the issues.Creating tickets with appropriate documentation & issues related to the incident and assigning to relevant groups for further process. Ensure to maintain FCR & SLA for the ticket. Assigning troubleshooting tickets to available resources in the respectiveshift.
EDUCATION
Santaji Mahavidyalay
Bachelor of Commerce - BCCA
ABOUT ROHAN SHARMA
Tata Consultancy Services benefits from contributions in technical support and incident…
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