Rohan Saini
Cloud Engineer || Part-time Travel Vlogger
- Role
- Cloud Support Engineer 1 at Amazon Web Services (AWS)
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rohan Saini
My main focus in the professional career is to be a valuable member of a dynamic team…
Experience
Cloud Support Engineer 1
Nov 2021 — Present · Noida, IN
As a Cloud Support Engineer, I specialize in providing expert technical support to enterprise clients, acting as the first point of contact for complex issues and critical incidents. My role involves not only resolving high-severity problems with strict SLA adherence but also proactively enhancing client cloud environments by improving security, performance, and cost optimization.My key responsibilities and accomplishments include:Engineering Solutions: Developed custom scripts and internal tools using Python and jQuery to solve unique customer challenges and streamline support workflows.Technical Leadership: Served as a Subject Matter Expert (SME) for AWS S3 and AWS Backup, leading escalations and driving problem-solving efforts. I also developed technical articles and training sessions to mentor junior team members.Cross-functional Collaboration: Partnered directly with internal engineering teams to identify and resolve software bugs, advocating for customers and influencing product functionality.Infrastructure Expertise: Led the end-to-end data migration of enterprise workloads and orchestrated infrastructure provisioning using Terraform.I am passionate about leveraging deep technical knowledge and a customer-focused approach to ensure the reliability and success of cloud infrastructures.
Education
Sharda University
Bachelor's degree
2016 — 2020
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