Rohan Nagar
Customer Support @ Michelin | Driving customer satisfaction with technical expertise | Claim management | Training | Product Marketing | Data Analysis | Power BI |
- Role
- Ces Specialist at Michelin
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Rohan Nagar
With over 14 years of experience, I am a seasoned and accomplished professional known for my expertise in serving as a single point of contact for customers and handling all aspects of service functions to improve quality, reduce cycle time, and streamline processing. My career has been marked by a strong ability to translate market insights into actionable plans, elevating product positioning, driving market penetration, and delivering measurable ROI. I hold a bachelor’s degree in mechanical engineering and have certifications in Digital Marketing and Digital Transformation. Throughout my career, I have received recognition for my valuable contributions, including multiple Certificates of Appreciation from Michelin India Pvt Ltd In my roles, I have excelled in research, analysis, and strategy development. I have created comprehensive handbooks, conducted surveys, and led studies to address customer inquiries, evaluate technical proficiency, and analyze market opportunities. I have also developed e-learning modules, collaborated on marketing strategies, and conducted usage studies to drive business growth and market share. My ability to collaborate effectively with cross-functional teams and drive impactful initiatives sets me apart in delivering exceptional results.
Experience
Ces Specialist
Dec 2021 — Present · New Delhi, IN
Education
Co-operative Public School,Jammu
High School-10th, General
1991 — 2003
Shri Ranbir Higher Secondary School
High School - 12th, science
2003 — 2005
Punjab Technical University
B.Tech, B.Tech
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