Rohan Mehrotra

WORK HISTORY

EDUCATION

ABOUT ROHAN MEHROTRA

A dynamic professional with over 14 years of experience in restaurant management, customer relationship management and service management. Experienced in planning, training, supervising and managing entire operations including procurement smooth functioning of the Organisation Proficient in cementing healthy relationship with team and clients for generating business which includes staff management practices, planning and organisational skills. Proven track record of developing procedure, service standards and operational policies with good communication skills during the career spam. An effective communicator with excellent relationship building skills and ability to sustain a positive work environment towards the accomplishment of organisational goals. Core Competencies Business Development Customer Relationship Management Team Management Restaurant Operations Revenue Expansion Inventory Management Training & Development Strategic Planning Personnel Management Taking care of entire operations through business development, planning marketing activities, hiring and team training in accordance to standards. Resolving food & beverage quality and service complaints thereby ensuring guest satisfaction and profitable business. Maintains best quality service standards for the restaurant, banquets and rooms division and also accountable for operational costs and keeping them at par with budget. Developing Buddy Trainer’s among all departments of Hotel operations. Handling operations functions like staff briefings, creating team roaster, shift management imparting appropriate training on Service Excellence and teamwork to all team members and managers both. Building and maintaining healthy business relationship with customers and enhancing customer satisfaction matrices by achieving 100 percent delivery and service quality norms.