Rohan Kaushik

About Rohan Kaushik

Accomplished Product Manager with significant experience in specializing in shaping business ideas into real world applications for my customers. Adept in Product Designing, Digital Transformation, Stakeholder Management and Consulting. Vast global experience in managing Fortune 50 customers across geographies in multiple industry domains and business functions such as Retail, Energy, Mining, Aerospace, Fashion, Healthcare and Technology. Passionate in serving customers needs and achieving high user and business partner satisfaction, influencing decisions for the right solutions and balancing priorities across customer, business and technical needs. Holds a proven track record of delivering solutions that generate business value. • Certified Scrum Product Owner with vast experience in Agile (Scrum) delivery model.• Certified Lean Six Sigma Green Belt• Extensive experience in end-to-end product ideation, design, implementation and delivery.• Experienced in Web, Cloud-native, PWAs and Desktop based products. • Microsoft Certified Azure Solutions Architect Expert with extensive experience in Cloud Computing.• Proficient in Customer and Stakeholder Management.• AI & ML enthusiast.

Experience

1. Senior Ai Product Manager Lead Azure Marketplace

   Microsoft

   Aug 2022 — Present · Bengaluru, IN

   Catered to a diverse range of customer personas including ISVs, Channel Partners, Service Partners, Support Partners, CSPs, Cosell Partners, Surface Partners, Training Partners, Device Partners, & Gaming Partners. Delivered decision-making insights and inferences to the MS Partners through both macro and micro analysis, providing high-value actionable insights leveraging various AI/ML capabilities. Ideated and designed a new performance-based eligibility system for MAICPP designations, increasing accuracy and fairness of the evaluation process, resulting in increased revenue and customer satisfaction. Increased the adoption of Analytics in Partner Center by 35% through improving P95 PLT to under 8 seconds, modernizing analytics visualization, and conducting regular customer interviews. Created key compete feature “Programmatic Access to Analytics Data” for Partners with 3400+ asynchronous report downloads/month. Achieved a 60% reduction in Incidents Per Day and Customer Pain Time through differentiated features that simplified the reconciliation of analytics. Led ML initiatives to help achieve north star outcomes by enhancing referral scoring, classification, routing, and profile discovery. Next Best Action for Partners increased deal win rates from 17% to 23%, with a 5% boost in Cosell conversion. Intelligent Routing to Sellers reduced referral expirations from 15.4% to 6.4%, saving $299M. Gen-AI Auto-notes reduced referral expirations, with each 1% reduction adding ~$107M in business growth. Referral Quality Score reduced expirations; currently, 7% of good-quality referrals are rejected. Business Profile Auto-generation enhanced partner penetration, enriching ~30K profiles across Microsoft platforms Anomaly Detection model reduced expiry rates from 15% to 3% and improved time to acceptance from 8.13 to 3.26 days. Partner Center AI-Assistant (Co-pilot), an LLM-powered Generative AI offering, reduced Partner Incident count by ~20%.

Education

• University of Warwick - Warwick Business School

  International Exchange Programme, London

• Jawaharlal Nehru Technological University

  Bachelor of Technology - BTech, Computer Science Engineering

• ESCP Business School

  International Exchange Programme, Paris, France

• Indian Institute of Management Ahmedabad

  Master of Business Administration - MBA | Full Time, Strategy and Marketing

Skills

• Software Development Life Cycle (Sdlc)
• Xml
• .net Framework
• C#
• .net
• Sdlc
• Microsoft Sql Server
• Sharepoint
• Javascript
• Adfs 2.0
• Ado.net
• Sql
• Asp.net
• Powershell
• Visual Studio
• Wcf
• Microsoft Office Sharepoint Server 2007
• Microsoft Office Sharepoint Server 2010
• Web Services
• Pl/Sql
• Requirements Analysis
• Sharepoint Server
• Windows Communication Foundation (Wcf)
• Windows Azure
• Microsoft Office Sharepoint Server
• Software Development