Rohan Kapoor
Technical Consultant(Developer) @ Salesforce | 15x Salesforce Certified | 4x Ranger | Agentblazer | Trailhead | Ex - Deloitte | B.Tech (Information Tech.) - Manipal University ’21
- Role
- Technical Consultant at Salesforce
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohan Kapoor
With over 5+ years of overall industry experience including 5 years specialising in…
Experience
Technical Consultant
Jul 2024 — Present · Gurugram, IN
Worked on consumer goods retail execution which includes streamlining and simplifying the process for visit planning, activities, sales folder, task creation, visit calendar, etc in user and store cockpit screen.2. Worked in Agentforce implementation to streamline the client use case such as to summarise the record, ticket creation, record inquiry, product recommendation and other processes by creating human friendly and interactive agent. Also, handled the use case to transfer the call to a live agent in case the agent is unable to provide support to customer\'s resolution.3. Currently working in streamlining business use cases by automating requirements using email automation, approval workflow, reports/dashboards, integrations using omnistudio/vlocity, visualforce component, LWC and other core Salesforce components.
Education
Manipal University Jaipur
Bachelor of Technology - B.Tech, Information Technology
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.