Rohan Jha
Senior Customer Service Representative
- Role
- Sr Representative at Concentrix
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rohan Jha
Customer-focused Senior Customer Service Representative at Concentrix, experienced in handling UK inbound voice processes. I specialize in resolving customer queries efficiently while maintaining high standards of quality, compliance, and customer satisfaction.Known for clear communication, active listening, and problem-solving, I consistently work toward first-call resolution and positive customer experiences. I enjoy collaborating with teams, supporting new joiners, and contributing to continuous process improvement.
Experience
Sr Representative
Dec 2025 — Present · Pune, IN
Handling inbound calls from UK customers, providing prompt and effective support.Resolving customer queries, complaints, and service-related issues with a high level of professionalism.Delivering excellent customer experience by understanding customer needs and offering appropriate solutions.Maintaining accuracy in documentation and CRM systems as per company guidelines.Adhering to UK compliance standards, SLAs, and quality benchmarks.Assisting new team members and supporting floor operations when required.Demonstrating strong communication skills, empathy, and problem-solving abilities.
Education
Amity University Online
Bachelor's degree, Computer Programming, Specific Applications
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