Rohan Gardner

About Rohan Gardner

With over a decade in the financial services sector, I specialize in banking, complaint management, and regulatory compliance. As an AVP at RBL Bank, I am dedicated to fostering operational excellence, ensuring seamless audits, and enabling data-driven policy formulation around complaint management. My mission is to drive process improvement while aligning with organizational goals and regulatory frameworks. I thrive on collaborating with cross-functional teams to deliver impactful outcomes that meet both customer and regulatory expectations. At RBL Bank, I am instrumental in managing a high-performing team, optimizing complaint resolution processes, and providing detailed insights to support effective decision-making by leadership. My role involves liaising with multiple departments and the regulator to ensure compliance with RBI and BO requirements, driving process improvements, and ensuring smooth internal and external audits. My collaborative approach and focus on actionable insights have strengthened the organization’s customer-centric strategies and operational efficiency.

Experience

1. AVP

   RBL Bank

   Oct 2022 — Present · Gurugram, IN

   From being the face of credit card Internal Ombudsman, managing a group of highly Skilled and motivated team members,providing insights and Actionable details for effective policy formulation around complaint managment and reduction,ensuring regulatory reporting of quarterly complaints, Liasoning with multiple functions on process improvement and working within multiple timelines. Provide Actionable information to Steerco\'s, CSC etc, working to ensuring smooth Audits, Internal and external, liasoning with funcuntions on RBI and BO requirements.

Education

• Annamalai University

  Master of Business Administration, Finance and Financial Management Services

• CCS (Chaudhary Charan Singh)University

  Bachelor of Laws